Hospitality.On Autopilot.

What the operator unlocks

Follow Genie, and the portfolio has a direction.

The tools matter because they are used together. That is how an operator reaches operational excellence, happier guests, higher ratings, and higher income.

1. 01

   Operational excellence

   Messages, tasks, and money move as one operation, instead of a day spent jumping between tools.

2. 02

   Guests who are satisfied

   The greater share of inbound inquiries is built to resolve on its own, in the tone the operator already chose.

3. 03

   Ratings that rise

   Average rating is the scoreboard. As the loop between guest, cleaner, owner, and operator tightens, that number is what Genie is here to move.

4. 04

   Higher income

   A tighter operation, fewer missed stays, and recovered revenue are how the same portfolio earns more.

App store

Hundreds of apps. The tools you already run.

Genie has an app store with hundreds of apps for the popular tools and websites an operator uses. Connect the PMS, the channels, the inbox, the task board, and the services a guest can ask for. Genie works across that set.

• Guesty
• Hostaway
• PriceLabs
• TaskRabbit
• Amazon
• Instacart
• DoorDash
• Uber
• Airbnb
• Booking.com
• Vrbo
• Gmail
• Dialpad
• Twilio
• SMSSMS
• WhatsApp
• Monday.com
• Asana
• Jira

These are a sample of the shelf: property systems, guest channels, mail and phone, task tools, and the services behind “Hey Genie.” Marks belong to their owners. A tile is a connection Genie is built to offer, not a partnership badge.

The problem

Every Message Answered. Task Done. Dollar Tracked.

The problem isn’t a lack of software. Messages, physical work, and reservation money live in different places, and the rating moves only when someone stitches them together by hand.

The tools

The set that makes the wish operational.

Used together, and followed in the direction Genie sets, these are how an operator runs the company. Human support sits over the automation, so the AI stays controlled and doing what was decided.

1. Ultra unified inbox

   Every touchpoint on every guest is tracked in one place, with sentiment on the thread. Workflows are built so the greater majority of inbound inquiries can be resolved without a person.

2. Task management for every stakeholder

   Guests, cleaners, homeowners, and operators share one coordinator. When the fix has to happen in the physical world, Genie opens a task, watches it, and closes the guest inquiry only when the work is done.

3. Financial tracker

   Expected reservation revenue is matched to bank transactions, through a connection such as Plaid, and to card payouts such as Stripe. A later dispute is flagged so the money is not quietly lost.

4. Intent analytics

   A decision tree of more than 1,000 hospitality intents. Genie counts every trigger, so the report can say which unit had access issues and which had furniture complaints.

5. Full human in the loop

   The common patterns are predefined. Onboarding starts from the template that fits, and every branch can be rewritten. Each new message is matched to that tree. Tone and resolution stay inside what the operator would decide. If an intent is missing, our team expands the tree.

6. Live translation, up to 50 languages

   Every stakeholder reads the same chat in their own language. The translation happens on its own, so a cleaner, an owner, and a guest can stay in one thread.

7. One coordinator

   Genie keeps each person on their responsibilities and tells the others what changed. Maintenance, cleaning, and the physical teams do the work. Genie collects the tips and the feedback and puts them where the next person can use them.

8. Ratings, as the scoreboard

   Average rating is the metric Genie is built to move with the operator. As communication tightens, guest satisfaction rises, and higher nightly rates become available on the same homes.

How Genie works

Connect. Set the rules. Go Autopilot.

Connect Genie. Teach it how your company operates. It starts doing the work — inside the boundaries you set.

1. 01

   Connect

   Connect your PMS or channel manager and the operational systems around it. Genie sits above the stack you already pay for.

2. 02

   Take the template

   Start from a standard intent tree of the patterns hospitality already runs. Change only what your company does differently. That pass is meant to take a few minutes.

3. 03

   Go Autopilot

   Genie manages approved communication, workflows, tasks, transactions, and exceptions. People keep the rest.

What Genie runs

One layer. The work your stack used to leave for people.

Choose a module. Each example is a simulated stay from Harbor & Co., shown so the behavior is concrete.

Human in the loop

Every pattern is decided before Genie speaks.

Onboarding starts from a template of the patterns hospitality already runs, chosen from how you describe the company. You can rewrite any branch. A new message is read for its intent and matched to that tree. The tone, the resolution, and the action are the ones you already set. If an intent is missing, our team expands the tree. Human support sits over it.

Agentic interface

Don’t learn another dashboard. Just ask Genie.

Whoever is speaking is the master of that chat. Ask Genie to act or to explain. The answer stays inside that person’s permissions, with integrations, properties, calendar, and reservations beside the conversation.

One AI for every stakeholder

Everyone talks to Genie. Genie understands who they are.

Genie coordinates guests, operators, owners, cleaners, maintenance, managers, and finance. The same chat is translated live into up to 50 languages, so each person reads it in their own. Permissions decide what comes back.

Financial tracker

The money you expected, checked against the bank.

Expected reservation revenue is matched to bank transactions, through a connection such as Plaid, and to card payouts such as Stripe. If a card payment is later disputed, it is flagged so the revenue is not quietly lost. Your accounting system stays your accounting system.

Sources this layer is designed to read include PMS and channel-manager reservations, channel payouts, direct bookings, card charges such as Stripe where connected, refunds, fees, deposits, taxes where available, upsells, and adjustments.

Harbor & Co. is a fictional portfolio used to show the interaction. It is not a customer, and these figures are not results.

Automated upsell engine

Turn service into revenue — automatically.

Early check-in, late checkout, extensions, extra cleaning, pets, parking, extra guests, experiences, transportation, and the add-ons you define. Genie offers them when the stay and your policy say it is appropriate.

Intent analytics

The rating is the scoreboard.

Genie counts every intent in a tree of more than 1,000 hospitality patterns, then ties them to the average rating it is here to move with you. The figures below are a sample.

Proof, when it’s real

We won’t invent an automation rate.

When operators are live, this is where verified results belong. Not before.

• Inquiries resolved inside the intent treePublished with the operator
• Tasks closed without a chasePublished with the operator
• Reservation dollars matched to the bankPublished with the operator
• Average rating over timePublished with the operator
• Nightly rate on the same listingsPublished with the operator

Pricing

Simple pricing. No complicated AI math.

Monthly, per listing, in USD. Every listing is billed at the rate for the portfolio band you fall into.

Estimate a portfolio, or model an operating scenario