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TalkToGenie.ai
Meet Genie

How it works

Standard rules, tuned in minutes. Then Genie drives.

You don’t build the rulebook from scratch. Onboarding starts from a standard intent tree of hospitality patterns, picked to fit the company you describe. You customize what you do differently, usually in a few minutes. After that, Genie matches each new message to that tree, and people stay on the exceptions.

What people keep

Exceptions, approvals over the line, owner relationships, guest recovery that needs judgment, and the strategy of the portfolio.

What Genie is for

The repetitive middle: understanding a message, applying the rule, creating the task, offering the approved upsell, and explaining the reservation money.

  1. 01

    Connect

    Connect your PMS or channel manager and the operational systems around it. Genie sits above the stack you already pay for.

  2. 02

    Take the template

    Start from a standard intent tree of the patterns hospitality already runs. Change only what your company does differently. That pass is meant to take a few minutes.

  3. 03

    Go Autopilot

    Genie manages approved communication, workflows, tasks, transactions, and exceptions. People keep the rest.

Observe → Copilot → Autopilot

Enterprise teams don’t have to flip the whole company to autonomous on day one. Set the mode at the company, a department, a workflow, or a single policy.

Policy · Autopilot

Genie executes inside the policies you configured. Exceptions still come to a human.

Example: refunds under $100 execute. Refunds over $100 stay on Copilot.

A night on Autopilot

Simulation

Airbnb · Villa Sol

The AC isn’t working.

  1. 1Matched the guest, reservation, and property
  2. 2Retrieved the AC troubleshooting policy
  3. 3Walked the guest through the approved steps
  4. 4Issue remained, so a maintenance task was opened
  5. 5Vendor notified, guest updated, task watched

Resolved inside policy. A refund was not invented.

Human in the loop

Every pattern is decided before Genie speaks.

Onboarding starts from a template of the patterns hospitality already runs, chosen from how you describe the company. You can rewrite any branch. A new message is read for its intent and matched to that tree. The tone, the resolution, and the action are the ones you already set. If an intent is missing, our team expands the tree. Human support sits over it.

Sample refund request

In this sample the stay is inside the eligible window and the reason is on the approved list. Move either control. The branch should change. Genie does not pick the number.

  1. Guest requests a refund

    Sample request: $80.

  2. Check reservation conditions

    Sample stay is inside the eligible window.

  3. Check the reason

    Sample reason is on the operator’s approved list.

  4. Check operator policy

    The line in this sample is $100.

Under $100

Automatically resolve

Genie completes the refund and writes the reason down.

$100 or more

Request manager approval

Genie prepares the case. A person decides.

$80 is under the line, so this sample resolves on its own.

If the stay or the reason had failed the rule, the path would stop or escalate instead of paying. This control is illustrative. It is not connected to a live policy engine.