01
PMS-agnostic
Genie works above the stack you already run. It does not ask you to migrate into a closed ecosystem to get automation.
Product
One AI brand for the whole operation.
Plug in the stack you already run. Genie takes guest communication, task coordination, and reservation money, inside an intent tree you can rewrite. Human support sits over the automation.
Built for vacation-rental managers, serviced apartments, aparthotels, boutique groups, and multi-market operators, roughly 20 to 2,000+ listings. The job is not more software. The job is one layer that can see the stay, decide inside policy, and finish the action.
Why this is a layer, not another tool
Traditional hospitality software helps people manage work. Genie does the work.
Existing systems stay connected underneath. Genie becomes the intelligence and orchestration across them.
More dashboards
One conversation
Rules you still babysit
Policies Genie executes
Another inbox
Resolution across channels
Replace the stack
Keep the stack
Answers
Actions
One department’s tool
One context for the company
02
An intent tree you can rewrite
Onboarding starts from a template of hospitality patterns. You decide the tone, the resolution, and what Genie must ask a person. Human support sits over that tree.
03
Execution, not just answers
A reply is the smallest outcome. The point is the task, the charge, the update, the escalation, and the record.
04
Cross-department intelligence
Communication, operations, tasks, upsells, analytics, and reservation reconciliation share one context.
05
Multi-stakeholder intelligence
Guests, staff, cleaners, owners, managers, and finance talk to the same layer. Permissions change the view.
06
Conversational operations
Don’t search through dashboards. Ask Genie, in the scope of your role.
07
Physical and digital concierge
The Genie Lamp puts the same operating layer in the room. Guests talk. They don’t download another app.
08
Exception-based management
The aim is not faster clicking. Routine work runs. People keep exceptions, relationships, and judgment.
What Genie runs
One layer. The work your stack used to leave for people.
Choose a module. Each example is a simulated stay from Harbor & Co., shown so the behavior is concrete.
Every channel lands in one thread, with sentiment on the message. The greater share of these inquiries is meant to finish without a person.
SimulationGuestThe AC isn’t working.
GenieI found Villa Sol and your AC policy. I’ll walk you through the reset. If it’s still down, I’ll send maintenance.
SystemTroubleshooting failed · Task opened · Vendor notified · Guest updated · Escalation clock started
One AI for every stakeholder
Everyone talks to Genie. Genie understands who they are.
Genie coordinates guests, operators, owners, cleaners, maintenance, managers, and finance. The same chat is translated live into up to 50 languages, so each person reads it in their own. Permissions decide what comes back.
Guests
SimulationCan I check out at noon?
The next guest arrives at 4. Late checkout is $45 under this property’s policy. I can add it if you want.
Permissions. Their stay, the property guide, and offers you have allowed.
Agentic interface
Don’t search through dashboards. Ask Genie.
Whoever is speaking is the master of that chat. Ask Genie to act or to explain. The answer stays inside that person’s permissions, with apps, properties, calendar, and reservations beside the conversation.
Regional manager · sample permissions
SimulationHow much did we make yesterday?
Sample net guest receipts were $48,260 across 37 arrivals.
- Accommodation
- $41,200
- Cleaning fees
- $4,860
- Approved upsells
- $2,200
- Refunds already excluded
- $1,140
Sum of the three receipt lines is $48,260. Refunds are shown so the day is explainable, not double-counted.
Harbor & Co. is a fictional portfolio used to show the interaction. It is not a customer, and these figures are not results.